Have questions? We have answers.
Member Care Contact Information
Member Care can be contacted by text, phone call or email. Please choose one of the options below:
Text or Call us at (469) 817-9688
Email us at hello@selectchef.com
What are the Member Care hours?
A Member Care Advocate can be reached between the hours of 9am-5pm CST, Monday through Friday.
What is an Experience?
An experience is an in-home culinary service provided by Select Chef that provides members with a gourmet three-course meal and mindful engagement activities so that members can focus on being in the moment with the people who matter most.
What are the Experience operating hours?
We provide Experiences daily from 11am-9pm CST.
Is Select Chef less expensive than a restaurant?
We are competitively priced with fine dining restaurants offering a three-course meal.
How is Select Chef different from food delivery services?
Select Chef reinvents the traditional food delivery services that start at a restaurant and end at your doorstep. Select Chef brings the complete home chef dining experience to you.
Can Select Chef accommodate specific dietary needs?
It is important that our members review the online menu to determine which menu items best match diets. The ingredients can be viewed by clicking here. Can’t find the information you need or need to make special requests? Contact us at hello@selectchef.com
Does Select Chef offer organic ingredients?
Absolutely! We offer fresh, natural, and organic ingredients as part of our commitment to high quality foods for our members.
How does Select Chef promise my meals are fresh?
This is very important to us. The items used to prepare your meals are obtained the same day as your experience to ensure optimal freshness.
I, or someone in my family/group has specific dietary requirements, can Select Chef accommodate this?
It is important that our members review the online menu to determine which menu items best match diets. The ingredients can be viewed by clicking here. Can’t find the information you need? Contact Us at hello@selectchef.com
I am vegan/vegetarian/dairy free. Can Select Chef accommodate me?
Yes! We have delicious vegan, vegetarian, and dairy-free menu items.
What payment methods do Select Chef accept?
Select Chef accepts all major credit cards (VISA, MasterCard, American Express, Discover).
I value my privacy and security, are the payments secure?
Absolutely, the privacy and security of our members and chefs is of the utmost importance to us at Select Chef. We use Authorize.net as our payment processor. Authorize.net is very passionate about privacy and security just like us. You can learn more about Authorize.net at https://www.authorize.net/about-us/terms.html.
How do I use the Member Application?
If you need help using the Member Application, please contact our Member Care Team by sending a request to hello@selectchef.com
What type of membership plans do you offer at Select Chef?
We have custom plans to provide you with the ultimate choice for your lifestyle. You can pause or cancel your membership at any time.
Can I cancel/pause my membership at any time?
Yes, you can pause or cancel your membership anytime. Services cancelled will incur a $25 fee. No refunds will be given for cancellations made the day of an experience.
How do I reactivate my membership plan?
Great have you back! You can reactivate your membership within your account. If you have any questions, please contact us at hello@selectchef.com so we can assist further!
Can I place a phone order?
Definitely! Please contact us by texting or calling (469) 817-9688 so we can ensure your Experience is scheduled!
Kitchen Standards for Experience
We ask our Members to ensure that the kitchen space that will be used for the Experience is in safe, working conditions and properly maintained.
What if one of the menu items or ingredients I pick for my Experience is unavailable?
We have an entire team specifically for this as a preventive measure to manage expectations and deliver the best experience possible. If any of the menu items you selected are not available, you will be hearing from our Member Care team.
Is there a cutoff or deadline for making changes to meals?
You can make changes to your selections up to three days before the experience. Any changes to an order two days or less prior to an experience date will result in a $25 Experience Change Fee.
Emergency Cancellation
Things happen… we get it. Please rest assured knowing that we will send reminders to prevent this from occurring! Unfortunately, any cancellations made less than 1 day prior to the experience date will be charged the full cost.
What if I am not home when my Select Chef arrives?
This is a tough one. If no one age 21+ is home to greet the Chef, we will encourage our Chefs to wait up to 15 minutes from the start time. At the 15-minute mark, we will release the Chef of their responsibility for this Experience.
My chef is late, what do I do?
Contact us by texting or calling (469) 817-9688 so we can assist further!
How can I leave my Chef a gratuity?
Our Chefs are skilled in their industry and work diligently to provide a one-of-a-kind experience. Although not mandatory, we highly encourage providing a gratuity to your Chef. Cash gratuities are accepted, as well as sending a gratuity through the Rating & Gratuity section of your account. 100% of the gratuity goes directly to the Chef.
How can I leave feedback from my Select Chef Experience?
We love feedback. We love it so much that it’s one of our core values. You can respond to our survey after your experience or email us at hello@selectchef.com